Home Customer Success Stories Enhancing Rakuten TV’s Streaming Quality with Edgio
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Enhancing Rakuten TV’s Streaming Quality with Edgio

Edgio +
Rakuten TV
10
x
Engineering 10x growth in Europe
100
.00%
Sample statistic 100% faster
100
.00%
Sample statistic 100% faster
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CUSTOMER SNAPSHOT

Streamlined Performance and Scalability for Uninterrupted Rakuten TV Viewing

Rakuten TV is a video on-demand service with audiences in 42 countries across Europe.
Learn how our Technical Account Management team enhanced the quality and performance of Rakuten TV’s streaming offering at scale.

Rakuten TV’s Challenge

To attract and retain audiences, Rakuten TV needs to provide flawless viewing experiences on every device, everywhere. This takes more than just the latest streaming technology. It requires extensive performance engineering to decrease latency, increase uptime, and a multi-CDN strategy that includes load balancing.

Rakuten TV needed a partner who could continuously offer stable, high-quality performance as measured by such metrics as:

  • Buffering ratio
  • Throughput
  • Response time

Rakuten TV’s Solution

Edgio’s Technical Account Management (TAM) team provided Rakuten TV with customized performance and scalability enhancements in key regions. The TAM offers ongoing performance metrics against Rakuten TV’s KPIs and implements solutions that improve and optimize the performance of their video streams across Edgio.

TAM, combined with Edgio’s network expansion throughout Europe, provides Rakuten TV with:

  • Proactive management of service performance and optimizations
  • Custom caching rules and configuration to maximize performance under load
  • Product knowledge guidance and coordination with product teams

Outcome

Edgio’s high-quality media delivery infrastructure and ongoing performance optimizations enable Rakuten TV to deliver more videos to subscribers with minimal rebuffers and playback delays. Regular in-depth reviews by the TAM team have been key to identifying optimizations for customer workflows and configurations and implementing new products and services that can improve the stability and security of Rakuten TV’s streaming service.

The net results of Rakuten TV’s relationship with Edgio include:

  • Stable quality of service and streaming delivery
  • Growth in subscriber and video playback
Website
Industry
Company Size
100-500
Products
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Media
Lightning-fast Speed / Modern CDN / Global Edge Network/ more
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Delivery
Global Streaming Technology / DRM / more