Original source: Edgecast
Rakuten TV is a video on-demand service with audiences in 42 countries across Europe. Learn how our Technical Account Management team enhanced the quality and performance of Rakuten TV’s streaming offering at scale.
To attract and retain audiences, Rakuten TV needs to provide flawless viewing experiences on every device, everywhere. This takes more than just the latest streaming technology. It requires extensive performance engineering to decrease latency, increase uptime, and a multi-CDN strategy that includes load balancing. Rakuten TV needed a partner who could continuously offer stable, high-quality performance as measured by such metrics as:
Edgecast's Technical Account Management (TAM) team provided Rakuten TV customized performance and scalability enhancements in key regions. The TAM offers ongoing performance metrics against Rakuten TV’s KPIs and implements solutions that improve and optimize the performance of their video streams across Edgecast. TAM, combined with Edgecast’s network expansion throughout Europe, provides Rakuten TV with:
Proactive management of service performance and optimizations
Custom caching rules and configuration to maximize performance under load
Product knowledge guidance and coordination with product teams
Edgecast’s high-quality media delivery infrastructure and ongoing performance optimizations enable Rakuten TV to deliver more videos to more subscribers with minimal rebuffers and playback delays. Regular in-depth reviews by the TAM team have been key to identifying optimizations for customer workflows and configurations, as well as implementing new products and services that can improve the stability and security of Rakuten TV’s streaming service. The net results of Rakuten TV’s relationship with Edgecast, include:
Stable quality of service and streaming delivery
Growth in subscriber and video playback
***The whole is greater than the sum of our parts. Many of our client case studies and products were originally part of Limelight, Layer0 or Edgecast. Limelight acquired Layer 0 then Edgecast to become Edgio, the complete platform you have today, so we’ve aggregated those case studies in a single library.
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